Shipping Policy

COVID-19 Update:

To do our part to help slow the spread and keep our customers and their families healthy; we are taking extra precautions in getting your products to you safely. With these added precautions and the impact of COVID-19 on USPS, it may take longer than usual for your order to arrive. If you have any questions or concerns pertaining to your order, please contact us.

James Wire, MD PA charges a $7.95 flat shipping charge on all orders under $175. Shipping is free within the United States for all orders over $175. You will receive an automatic confirmation email upon placing your order. You will receive a second email with a tracking number once your order ships. Your order will be shipped through USPS, FedEx, or UPS, so please allow appropriate time for delivery of your package.

 

*James Wire, MD PA does not factor weekends and holidays into the processing period. Orders received after 2pm will not begin the processing period until the following business day.

In accordance with U.S. holidays, James Wire, MD PA will be closed on the following days in 2020:

Monday, May 25 – Memorial Day

Friday, July 3 – Independence Day

Monday, September 7 – Labor Day

Thursday, November 26 – Thanksgiving Day

Friday, November 27 – Day after Thanksgiving

Thursday, December 24 – Christmas Eve through Friday, January 1, 2021 – New Year’s Day

Product Sales, Return, and Exchange Policy

James Wire, MD PA is dedicated to providing our customers with excellent service, and the finest products available. If you’re not completely satisfied with a product for any reason, you may return the product to us for a full refund or exchange within 30 days from the delivery date. Items purchased from other retailers or resellers and not directly from James Wire, MD PA are not eligible for return or exchange. If you wish to return or exchange a product, please contact us at [email protected] with your order number, name of product you wish to return/exchange, and the reasoning for the return/exchange. James Wire, MD PA will respond within 2 business days on how to proceed.

Please inspect your products and their packaging thoroughly upon arrival for any damage that may have occurred during shipment. If any damage has occurred to the item(s) in your shipment, please contact us immediately at [email protected], or (952) 567-7151. To ensure the fastest service, please be ready to provide your order number, email address, and phone number.

Quality is extremely important to us. James Wire, MD PA does not permit the resale of returned or exchanged products.

Online Internet Policy

Our Policy for Protecting Your Online Privacy This website uses Google Analytics to help analyze how users use the site. The tool uses “cookies”, which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

Privacy of Collected Data

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

Information to opt out of Google Analytics

Information About Remarketing

This website uses Google remarketing to advertise online using text or image ads on the Google Display Network. Remarketing is a feature that lets us reach people who have previously visited our site, and show them relevant ads when they visit other sites on the Google Display Network.

For websites using remarketing, a third-party DoubleClick cookie is used to enable remarketing for products like AdWords on the Google Display Network. When someone visits our website, a few lines of code will drop an anonymous browser cookie. This cookie is a small file that stores information. The cookie will store the site visit, but does not store any sensitive information, such as visitor name, address or any other piece of information that might personally identify the visitor. The cookie will be enabled for a set period of time, such as 30 or 60 days, at which time, the cookie expires.

What is the Google Display Network?

A group of more than a million websites, videos, and apps where ads can appear. Sites in this network have partnered with Google to show relevant AdWords ads.

Remarketing Restrictions

Our website will never: run remarketing ads that collect Personally Identifiable Information (PII) create a remarketing list or ad text that specifically targets users in ways that are outlined as “prohibited” by Google

Opting out of Remarketing

Visitors may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Visitors may opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.